Support Staff

Emergency Veterinary Technicians

Amanda (CVT), Lead Emergency Veterinary Technician

Certified Veterinary Technician Amanda joined the team at Westford Veterinary Emergency and Referral Center in June of 2016. She previously worked as a kennel assistant, a general practice technician and an emergency and critical care technician. She holds an associate's degree in veterinary technology and a bachelor's degree in animal science from Becker College.

"I enjoy working in an emergency facility where I can use my skills and knowledge," says Amanda. "I enjoy being able to learn new things from my co-workers and be able to further my skills and knowledge working with the exotic animals we see."

Amanda has a black lab named Zoe. In her free time she enjoys hiking, snowmobiling, biking, kayaking, reading and swimming.

Miriam (CVT), Lead Emergency Veterinary Technician

Miriam joined the team at Westford Veterinary Emergency and Referral Center in October 2016. As an emergency veterinary technician, she is responsible for monitoring anesthesia, placing IV catheters, obtaining samples, triaging patients and communicating with and comforting clients. She provides exceptional nursing care to patients by communicating directly with the veterinarian to ensure that all patients receive accurate treatment to help with pain and healing.

"The most rewarding part of my job is being able to provide pain relief and help a patient recover from whatever ailment they may have," Miriam says. "I am happiest when I am able to discharge a patient back to their owner with an expectation of a full recovery."

Miriam holds an Associate degree in Veterinary Science from Becker College, and has experience handling a wide variety of exotic, domestic and farm animals. She is currently licensed with the Massachusetts Veterinary Technician Association, and is a Certified Veterinary CPR instruction with Basic Animal Rescue Training.

At home, Miriam has a 5-year-old domestic shorthair cat named Sir Sebastian Von Haddock, a 5-year-old terrier-mix named Layla and a 30-year-old quarter horse named Lizzy. She enjoys walking and hiking with her dog, riding her horse for pleasure, and cuddling with her cat. Outside of the hospital, Miriam spend her free time swimming, boating, tubing, jet-skiing, four-wheeling, going on nature walks, relaxing on the beach, dancing, antiquing and fishing.

Alicia (CVT), Emergency Veterinary Technician

Alicia is an emergency veterinary technician who is exceptionally skilled at performing triage and caring for our critically ill patients. She joined the Westford Veterinary Emergency and Referral Center team in March 2014. Alicia earned her Bachelor's degree in Veterinary Science from Becker College and is a certified veterinary technician.

"I enjoy working at Westford Veterinary Emergency and Referral Center because of the dedicated staff that strives for excellent patient care," she says. Alicia has a Doberman Pinscher named Berenger and two cats named Cali and Celia. She enjoys spending her free time running, hiking, reading and riding horses.

Westford Emergency Veterinary StaffAlissa, Emergency Veterinary Technician

Alissa is a down-to-earth and compassionate veterinary nurse who has been skillfully caring for patients at Westford Veterinary Emergency and Referral Center since October 2014. Her responsibilities include triage, monitoring patients during surgery and critical care. Alissa earned her Bachelor's degree from the University of Massachusetts Lowell.

"I enjoy the high energy and excitement of emergency medicine, never knowing what can walk through the door next," she says. "I also enjoy working with a staff that's just as like-minded in the quality of medicine and personal care given to every animal that comes in for treatment. I am continuously challenged and encouraged to learn more every day from both my fellow technicians and the incredible doctors and management I work with."

Outside work, Alissa enjoys working on her family farm, riding horses, hiking and other outdoor activities. She has a Staffordshire terrier named Ziva, a Quarterhorse named Indy, a Miniature Pinto named Java and a barn cat named Sawyer as well as hens, cows and occasionally goats.

Ally (CVT), Emergency Veterinary Technician

Ally joined the medical team at Westford Veterinary Emergency and Referral Center in May 2017. Some of her daily responsibilities include providing nursing care, patient stabilization and triage. Ally loves exotic animals, and she enjoys cuddling patients and seeing critical patients recover and go home. Prior to joining our hospital, she earned her Bachelor of Science degree in Veterinary Technology from Mount Ida College. Ally is currently working towards her veterinary technician certification.

“I completed an internship with Westford Veterinary Emergency and Referral Center and I fell in love with the hospital and staff,” Ally says.

At home, Ally has an 8-year-old domestic shorthair cat named Rusty and a 5-year-old domestic shorthair cat named Twitch. In her free time, she enjoys mixed martial arts, boxing, hiking, being outside, swimming, and working as a counselor for Girl Scouts of America.

Angela (CVT), Emergency Veterinary Technician

Full-time team member and Veterinary Technician Angela has been working in the animal related field for over 12 years, and came to Westford Veterinary Emergency Referral Center in January of 2017. She is a Certified Veterinary Technician, licensed in New Hampshire and Delaware, and is a vital piece of our incomparable workforce.

Currently enrolled at Southern New Hampshire University, Angela likes to keep her brain active and stimulated. She is extremely passionate about emergency and critical care, and hopes to pursue such fields in her professional future.

At home, Angela enjoys spending her down-time outdoors, as she loves the sun and being outside. Some of her hobbies include hiking, swimming, running, biking, and working at the horse farm. One of her favorite places to be is at the gym, where she trains in Brazilian Jiu Jitsu for as many hours as she can during the week. Angela has a variety of pets, including an American Saddlebred horse named Patrick, who she has had since she was 2 years old, Tyson, a rescued Pitbull, a chinchilla named Chinchy, a beta fish named Harold, and 4 cats named Chopper, Louie, O’Malley, and Stanley.

Brittany N., Emergency Veterinary Technician

Brittany is a veterinary nurse who prides herself on being very organized and enjoys keeping busy. She joined our team in July 2015, bringing six years of experience in veterinary care. Her responsibilities include those of an emergency technician, as well as assisting with triage and the critical care of our patients. Brittany graduated as a veterinary technician from Vermont Technical College and then completed her degree online.

"Working in general practice for years, I wanted a change and I feel as though I have made the right decision on coming to WVERC," she says. "WVERC is quite busy and very fast pace and I absolutely love that!"

Brittany spends her free time with her husband Todd, her son Parker, and their Staffordshire terrier Scooby. The family enjoys going to the Cape, spending time on their boat, fishing, and just enjoying the ocean. In the summer and fall, Brittany likes to can fresh fruit and vegetables. The family also has two Nigerian dwarf goats, Carmella and Lilly.

Dianne (CVT), Emergency Veterinary Technician

As a veterinary technician, Dianne's responsibilities include taking vital signs and medical history, placing IV catheters and collecting blood and urine samples, completing in-house laboratory tests and taking radiographs. She is excellent and experienced at both comforting our patients and empathizing with their owners.

Dianne earned her Associate's degree in veterinary technology from Newbury College and joined our team in 2012. She recently became a grandma to Luna, a beagle mix.

Westford Emergency Veterinary StaffKatie (CVT), Emergency Veterinary Technician

Katie began working as a veterinary technician's assistant in 2001 and has been hooked on animal hospitals ever since. With her love of fast-paced emergency environments and ability to thrive when it's "crazy busy," she joined our bustling center in June 2015. Her responsibilities as a CVT include emergency and critical care nursing, triage, radiology, phlebotomy, and surgical assistance and monitoring. She earned her Associate's degree in Biological Sciences from San Diego Mesa College.

"I like to sit down with my patients for bonding time, encouraging them to eat, helping them relax and feel more comfortable in the hospital setting," she says. "I love the team atmosphere, the dedication to quality medicine, and the willingness and encouragement for training and development."

Outside work, Katie is a member of the American Morgan Hose Association and Ducks Unlimited. She enjoys horseback riding, hiking, boating, fishing, and camping. In addition to her 20-year-old Morgan horse Dancer, she has three dogs: a wirehaired Vizsla, Sammy; a terrier mix, Bailey; and a Doberman, Dante.

Westford Emergency Veterinary StaffKelsey, Emergency Veterinary Technician

Kelsey joined Westford Veterinary Emergency and Referral Center in September 2014, bringing with her eight years of experience in the animal care field. She has a Bachelor's degree in Biology with a focus in Animal Science and is currently taking pre-nursing classes at Massachusetts Bay Community College.

"I love working for WVERC because all the doctors are extremely intelligent and warm hearted," she says. "The technicians are also amazingly kind and sincere."

At home, Kelsey cares for an Australian Shepherd named Lacee and a cat named Dexter. She also fosters kittens for the Baypath Humane Society. She spends her limited free time playing paintball and hiking with Lacee.

Kyrie (CVT), Emergency Veterinary Technician

Kyrie Sawicki joined the staff at Westford Veterinary Emergency & Referral Center in January 2017. She has worked in the animal-care field since 2007, and her favorite part of her job is working with critical patients and helping them towards recovery. As an emergency veterinary technician, she is also responsible for triaging patients, obtaining blood samples, placing IV catheters and monitoring anesthesia.

"Westford Veterinary Emergency is a hospital that not only has great client/patient care, but is also a great environment to work in," Kyrie says. "I love how everyone works together to help any and all patients that come through the door."

Prior to joining our hospital, Kyrie worked as an animal shelter volunteer, a kennel and daycare assistant and as a veterinary assistant and technician. She holds an Associate degree in Veterinary Medicine from Middlesex Community College, and is certified in New Hampshire and Massachusetts.

At home, Kyrie has a 6-year-old domestic shorthair named Sable, a 5-year-old domestic shorthair named Autumn and an 11-year-old Siberian Husky named Kodiak. In her free time, she enjoys reading, traveling, antique shopping and crafting.

Melanie, Emergency Veterinary Technician

Melanie joined the Westford Veterinary Emergency and Referral Center in July 2016. Her responsibilities as an Emergency Veterinary Technician include assisting the veterinarians with the medical care of hospitalized patients, patient advocate and filling in as temporary cuddle buddy for pets when owner can't be there. Providing comfort to patients and assuring they are treated well are what she enjoys most in her role at the hospital.

"I enjoy working with the great team members at Westford," Melanie says. "Everyone is so friendly and compassionate."

She has a bachelor's of science and has been employed in an animal related field for four years. In her free time, Melanie enjoys reading, hiking and spending time with her dog.

Meridythe (CVT), Emergency Veterinary Technician

Meridythe joined the Westford Veterinary Emergency and Referral Center team in October 2016. As an emergency veterinary technician, her duties include the triage of patients, performing outpatient procedures and running blood tests.

She graduated from the University of New Hampshire in 2005 with a bachelor degree in business administration and earned a bachelor degree in science from Mount Ida College in the fall of 2016.

Meridythe has worked in an animal-related field for four years, including as a volunteer for a greyhound adoption center.

"The staff has a strong work ethic and knowledge in regards to veterinary medicine, and work as a team in order to care for clients and their pets," she says.

When not working, Meridythe enjoys going for walks and hikes with her dog, Andiamo, a 3-year-old terrier mix adopted from Tennessee. She also likes reading mystery novels, watching Red Sox, Bruins and New England Patriot games, as well as spending time with friends and family.

Michelle, Emergency Veterinary Techinician

Michelle is our emergency veterinary technician who joined our team in November 2017. Her positivity allows her to provide top-of- the-line nursing care to any sick or injured animals. She’s been in the animal-related field for 7 years and thoroughly enjoys the transition from general practice into emergency.

At home, Michelle spends a lot of time with her five loving pets. She has a four-year- old Plott Hound mix named Bryn, a 10-month- old Boston Terrier named Copley, and three cats named Oscar (one-year- old Persian), Suri Cruz (six-year- old Siamese), and Ruby (five-year- old Himalayan).

Michelle also shares her time alongside her pets with her fiancé, Michael. She loves to cook, bake, and especially boxing/kickboxing. She also has a strong interest in paranormal activities!

Westford Emergency Veterinary StaffRobin, Emergency Veterinary Technician & Inventory Manager

With more than three decades of experience in an animal related field, Robin joined our team in October 2012. "The people are great to work with and there is always something to learn," she says.

Robin holds a Bachelor's degree in Biological Science from the University of Massachusetts at Lowell and has spent years working in both a general and emergency veterinary practice. With her excellent organizational skills, she is in charge of monitoring hospital inventory. Her responsibilities also include caring for our patients, whether in- or outpatient.

Brittany C., Emergency Veterinary Technician

Brittany is a full-time veterinary technician at Westford Veterinary Emergency & Referral Center. She graduated from Becker College in 2015 with a bachelor’s degree in Veterinary Science. Some of her daily responsibilities include admitting patients, comforting clients, administering medications, and running lab work. Brittany enjoys the face-paced environment of the hospital and the broad spectrum of cases they encounter.

Brittany enjoys working with all type of animals, including pocket pets! At home, Brittany cares for her Pitbull Mookie, and four ferrets named Nimbus, Flower, Duke, and Sirius. She enjoys hiking with her dog, going to concerts, and playing field hockey in her spare time.

Allison, Emergency Veterinary Technician

Allison joined us as our full-time veterinary technician in December 2017. At Westford Veterinary, Allison works with our veterinarians, monitors patients, provides educational information for our clients, and administers treatments for our furry patients. She has an Associate’s Degree in Veterinary Technology, another Associate’s Degree in Animal Care, and a Bachelor’s Degree in Veterinary Science.

She’s been working in the animal-related field for over 3 years and still can’t get enough! “I enjoy the fast-paced environment that emergency clinics offer. I also like the variety of interesting cases that are seen here.”

Allison has a German short-haired Pointer puppy named Denim who’s only 7 months old. In her free time, she enjoys hiking, camping, and traveling.

Specialty Veterinary Technicians

Westford Emergency Veterinary StaffChristine, Specialty Veterinary Technician & Hospital Coordinator

A natural team player and problem solver, Christine has been a part of the Westford Veterinary Emergency and Referral Center team "since day one" in November 2012. Christine is in charge of the day-to-day running of our specialty departments and ensuring strong communication between all of our departments. She is also our Lowell Humane Society and NEADS program hospital liaison. With an Associate's degree in Animal Science from Mount Ida College, she boasts 16 years of experience in an animal related field.

"I really enjoy meeting our clients and their beloved pets," she says. "I love hearing their stories and seeing the bond between them."

Christine volunteers her free time with ACE (Animal Care and Education) of Central Massachusetts, a non-profit organization dedicated to the care of animals in need and the education of school children and their families on pet care responsibility.

Outside work, Christine is also a licensed horseback riding instructor and former member of the Mount Ida Equestrian Team. These days, she enjoys trail riding just for fun. She also enjoys hiking, reading,  cooking on the grill, and being kept busy by her two sons, Owen and Myles. Christine and her family have two dogs, a Puggle, Suzie, and a Chihuahua, Hershey; two cats, Angel and Simmy; and a beta fish, Squidward Tentacles.

Jerri, Specialty Veterinary Technician

Jerri joined Westford Veterinary Emergency and Referral Center in January 2017, and has worked in the animal-care field for over 10 years. As a veterinary technician, she assists with ultrasounds, CT scans, oncology treatments, radiographs, internal medicine appointments, blood draws and lab work. Jerri earned her Bachelor of Science degree in Veterinary Technology from Mt. Ida College in 2006.

At home, Jerri has a 3-year-old lab mix named Dublin, two 3-year-old lab/boxer mixes named Maddie and Sully, and a lovebird named Grady. She enjoys spending her free time with her son Caydin, family and friends. Jerri is an assistant coach on Caydin’s baseball team. She also enjoys photography, camping and going to the beach.

Lyndsey, Specialty Veterinary Technician Assistant

Lyndsey Holston is our veterinary technician assistant who joined our team in August of 2017. Here at our office, Lyndsey assists our doctors and technicians with internal medicine appointments for your pets. This includes getting patient history, assisting with ultra sounds, CT scans, and performing laboratory diagnostic tests.

“I really enjoy communicating with clients and getting the opportunity to know their pet’s history in order to help the doctor form a treatment plan and bring their cherished companion back to their normal, happy selves,” she says.

With a positive attitude and a drive to educate herself further, Lyndsey is excited to work with our staff to help improve your pets’ lives.

In her spare time, Lyndsey enjoys spending time outdoors, going on hikes, going on walks, and visiting the beach with her four-year-old black Labrador retriever, Ryley. She also likes long car rides, cooking, and spending time with family and friends.

Katie, Specialty Veterinary Technician Assistant

What Katie enjoys most about her position here at Westford is her ability to work with animals and helping them feel better. Some of her daily duties include interacting with clients in an appointment setting, patient handling, blood draws, anesthetic monitoring, assisting in ultrasounds and procedures, obtaining patient vitals, and laboratory responsibilities.

Currently enrolled at Penn Foster, Katie is studying to become a veterinary technician. Prior to her joining our team in August of 2017, Katie worked as a kennel technician at various other animal hospitals and boarding facilities.

“I love working here at WVERC because I am learning so much from my colleagues and I really enjoy working with owners and their pets.” Katie proclaims.

Away from the facility, Katie enjoys spending her free time by being outdoors. She loves to hike and go fishing. At home, Katie owns a rescued miniature pinscher mix, named Bella, whom she loves dearly.

Chelsea, Specialty Veterinary Technician

Chelsea works full-time as a veterinary technician at Westford Veterinary Emergency & Referral Center. She received her Bachelor’s in Applied Sciences from Mount Ida College in Newton, MA. Chelsea’s favorite part of her job is assisting with ultrasounds.

In her free time, Chelsea enjoys cooking and reading. When the weather is nice, you can find her gardening, hiking, skiing, boating, fishing, and hunting. Chelsea has a dog named Ruger, and two cats, Selene and Risbee. Ruger and Chelsea attend training sessions regularly and are starting to work on agility training.

Emergency Veterinary Technician Assistants

Adriana, Emergency Veterinary Techinician Assistant

Adriana is a full-time Veterinary Technician Assistant at Westford Veterinary Emergency & Referral Center. Some of Adriana’s responsibilities include assisting in patient care, cleaning, and stocking of supplies in the hospital. She loves having the opportunity to work closely with the technicians and doctors on emergency cases. Her upbeat, positive attitude is helpful to patients and staff during high-stress situations.

Adriana has two dogs, Zoey (Pitbull) and Baloo (German Sheppard/Boarder Collie mix), and a cat named Ashes. In her spare time, Adriana enjoys hiking with her dogs and shopping at flea markets.

Amber, Emergency Veterinary Techinician Assistant

Amber joined the team at Westford Veterinary Emergency and Referral Center as an emergency veterinary technician assistant in February of 2016. She brings two years of experience in the animal care field to the position.

"Working at Westford Veterinary Emergency and Referral Center has been a great experience so far," says Amber. "I have learned so much from the staff and veterinarians!"

Amber has a cat and a dog. In her free time, she enjoys going to local rail trails and taking long walks with her dog.

Nicole, Emergency Veterinary Technician Assistant

Nicole joined the team at Westford Veterinary Emergency and Referral Center in June 2017. Some of her daily responsibilities include the daily care and maintenance of patients, processing radiographs, performing daily treatments and diagnostic testing. Before joining our practice, Nicole earned her Bachelor of Science degree with a concentration in Pre-Medical Studies from the University of Maine in 2017.

“I love this hospital because everyone is very passionate about what they do and more than willing to help each other become the best care providers they can be,” Nicole says. Prior to working at Westford Veterinary Emergency and Referral Center, she worked at Witter Farm for three years with Holstein cattle and Icelandic sheep. She was also a rescue and rehabilitation intern with the New England Aquarium and a parasitology lab assistant at the University of Maine during her senior year.

Nicole showed dairy cattle for two years while at college. She has also worked with HSVMA-RAVS multiple times on the Apache Reservation in San Carlos, Arizona to help treat animals with infectious disease and other wellness issues.

At home, Nicole has a rescued blond-lab mix named Milo who comes from Tennessee and knows how to army crawl and hi-five. In her free time, she enjoys hiking with Milo and going to the beach.

Westford Emergency Veterinary StaffVanessa H., Emergency Veterinary Technician Assistant

Vanessa is a compassionate and understanding emergency veterinary technician assistant who joined the Westford Veterinary Emergency and Referral Center in November 2014. Her responsibilities include assisting veterinarians during procedures and helping the hospital's patients receive the best care possible .

"I enjoy working in this veterinary hospital because of my wonderful coworkers, amazing clientele and the variety of animals I see from day to day," she says. "Emergency clinics have a different type of atmosphere, but our team is outstanding when it comes to putting the clients and their pets first."

Outside work, Vanessa likes to spend her time with her family, visiting her mom in Hawaii and going on adventures with her boyfriend.

Vanessa S., Emergency Veterinary Technician Assistant

Vanessa first joined the Westford Veterinary Emergency and Referral Center team in May 2016 as an intern. After two months, she was hired as a part-time technician assistant. She is currently enrolled at the University of Massachusetts Amherst where she is working toward a Bachelor of Science in Animal Science.

She enjoys drawing blood, taking X-rays and doing lab work for patients.

"I like working here at WVERC because it is fast paced and every day brings something new," she says. "Everyone here works well together and they are always willing to teach me."

Vanessa has two pets of her own, including a 9-year-old German shepherd named Troy and a 16-year-old cat named Skinny. In addition to her time as a technician assistant, she always does some livestock work at the UMass Hadley Farm. Beyond work, Vanessa enjoys spending time with her family and friends, running, yoga and cooking.

Client Service Representatives

Westford Emergency Veterinary StaffKathy, Lead Client Service Representative & Accounts Receivable Manager

Kathy joined our team in May 2013 and is responsible for supervising the reception staff and overseeing accounts receivable. In her role, she can successfully combine her love and compassion for animals, her years of client communication experience and her knowledge of accounting.

"I love working for an exceptional management team that constantly shows their appreciation to the staff," she says. "It's a pleasure to work in an environment where we are able to medically treat such a variety of animals and see the happy reunion when they can go home."

Kathy has two mixed breed dogs, Rexey and Lilly, and three cats, Smokey, Snickers and Molly. She enjoys yard sales, flea markets, open houses, walks with her dogs and spending time with family and friends.

Kaity, Client Service Respresentative

Kaity joined the team at Westford Veterinary Emergency and Referral Center in January 2017. Her daily responsibilities include greeting clients, answering phones and entering patient charts. An animal lover herself, Kaity’s favorite part of the job is seeing and petting all the great dogs in our lobby.

“I like seeing all the dogs that come in to the hospital and talking to our clients about their pets,” Kaity says. “I love seeing the reunions our inpatients have with their owners when it’s time to go home.”

At home, Kaity has a 2-year-old Shepherd mix named Luna who she practices agility training with. In her free time, Kaity enjoys hiking with Luna, taking walks on the beach, baking and visiting new places.

Daphne, Client Service Representative

Daphne joined the Westford Veterinary Emergency and Referral Center team as a client service representative in August 2016. Her friendly personality lends a cheery atmosphere to the hospital while she provides excellent customer service.

At home, Daphne has a 4-year-old Chihuahua named Peanut who loves to go for car rides and pretends to drive. During her free time, Daphne likes taking walks at the park or beach and enjoys movie nights.

Westford Emergency Veterinary StaffKarla, Client Service Representative

Karla plays a key role in our receptionist staff here at Westford Veterinary Emergency Referral Center, working to assess the severity of injury or illness in order to call for the right triage code for incoming patients. Karla is also responsible for answering client phone calls, assisting staff, and various other receptionist duties. One of her favorite aspects of the job is checking a patient out and knowing that they are going home healthy with our clients. Karla brings over 15 years of experience to her position, and possesses Spanish-speaking capabilities.

Karla loves the summer time, and enjoys spending much of her free time outside. She loves to garden, growing her own vegetables during the summer months. Karla is not only a wonderful receptionist, but she is also a certified Zumba instructor. However, that’s not all as she also owns her own clothing boutique. At home, Karla owns a German Sheppard named Diezal, two cats named Lion “O” and Tails, along with two parrots named Nikita and Ollie.

Marjorie, Client Service Representative

Marjorie joined the staff Westford Veterinary Emergency and Referral Center in January 2017. She has worked in the animal care field for over 12 years. Marjorie's daily responsibilities include greeting clients, checking patients in and keeping the front of the hospital neat and tidy. She enjoys helping people help their animals. Marjorie's customer services skills extend beyond animal care; she earned her bachelor's degree from Providence College in English/Marketing and provided excellent customer service in the retail field for several years.

"I love the fast pace of this hospital, the late hours, and seeing how much people love their animals!" Marjorie says.

At home, Marjorie has a 9-year-old beagle named Max, a 13-year-old schnauzer mix named Benny, a 17-year-old calico cat named Casey, a 9-year-old tabby cat named Boombie and a 4-year-old domestic shorthair named Teddy Bear. In her free time, Marjorie volunteers as part of the management team at Ahisma Haven Animal Rescue in Templeton. She helps with animal care and adoptions, among other things. Marjorie also enjoys spending time with her 9-year-old son, volunteering and ghost hunting.

Jessa, Client Service Representative

Jessa joined our team here at Westford Veterinary Emergency Referral Center in April of 2017, and has been working in the animal related field since 2014. Some of her daily responsibilities include greeting clients and patients, managing multiple phone lines, checking client and patients in and out of our office, and keeping our hospital looking clean and presentable. What Jessa enjoys most about her receptionist position is talking with clients and meeting their pets. She likes hearing their stories and seeing reunions when hospitalized patients go home.

“I previously worked for a general practice where every day was the same thing and slow paced,” Jessa says. “The environment here is faster paced and spontaneous – every day is different; you never know what’s going to be coming through the door! The staff here is welcoming and friendly, everyone has the best interest of the client and patient in mind and the team work is outstanding!”

Jessa enjoys spending her free time by baking, going to concerts and music festivals, spending time with her family and friends, tea-tasting to discover new blends, and going for walks or swims with her two Pitbulls, Bella and Mangiare. Jessa also shares her home with a DSH cat named Sashy, a sun conure named Sweet Pea, and an iguana named Little Red.

Elizabeth, Client Service Representative

Elizabeth is our full-time internal medicine receptionist who joined us in November 2017. She helps set up and confirm appointments with our clients, as well as relay important messages to our doctors and staff. One of her favorite parts of working with Westford Veterinary is meeting each and every client and getting to interact with their lovely pets. Her love for animals and top organization skills makes her a perfect fit with our team.

“I love the people I work with, seeing the same patients and hearing that they are getting better,” Elizabeth says.

In her free time, Elizabeth loves to spend time with her husband their “spoiled rotten” 3-year-old Beagle named Jax. They like to take Jax to the dog park together. Some of Elizabeth’s hobbies include reading and going to the movies.

Aimee, Client Service Representative


Westford Emergency Veterinary StaffLisa, Practice Manager

As our practice manager since September 2014, Lisa's responsibilities include overseeing the daily operations of the hospital and maintaining positive relationships with team members, clients and referring veterinarians. Lisa earned her Bachelor's degree in Veterinary Technology from Becker College and is a certified veterinary technician. With her thorough understanding of the veterinary industry, she is committed to ensuring we offer exceptional client service and patient care.

"Westford Veterinary Emergency and Referral Center is a growing organization which values the opinions and suggestions of its team members," she says. "We consistently strive to offer top-notch client service and patient care, and search for methods to improve the business."

Lisa has four cats: Cliffy, Tippy, Kayla and Mary Ellen. She enjoys hiking, fishing, camping, watching her son play sports and spending time with family and friends.

Westford Emergency VeterinariansJohn, Director of Organizational Development

As Director of Organizational Development, John is responsible for facility design and maintenance and employee well-being. John works closely with the staff to help them develop as individuals and professionals, and has a passion for continuous improvement. He holds a PhD in Engineering and is currently enrolled in a Master's program for robotics.

"Our staff is the best there is in terms of professionalism, capability and personality," says John. "It's great to just be at the hospital and see the teamwork. I'm proud to be a staff member."

At home, John has a fish, Wanda, who is over 20 years old. He enjoys auto restoration, home restoration, ship building, and fitness.

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