Support Staff

Emergency Veterinary Technicians

Westford Emergency Veterinary StaffAlissa, Emergency Veterinary Technician

Alissa is a down-to-earth and compassionate veterinary nurse who has been skillfully caring for patients at Westford Veterinary Emergency and Referral Center since October 2014. Her responsibilities include triage, monitoring patients during surgery and critical care. Alissa earned her Bachelor's degree from the University of Massachusetts Lowell.

"I enjoy the high energy and excitement of emergency medicine, never knowing what can walk through the door next," she says. "I also enjoy working with a staff that's just as like-minded in the quality of medicine and personal care given to every animal that comes in for treatment. I am continuously challenged and encouraged to learn more every day from both my fellow technicians and the incredible doctors and management I work with."

Outside work, Alissa enjoys working on her family farm, riding horses, hiking and other outdoor activities. She has a Staffordshire terrier named Ziva, a Quarterhorse named Indy, a Miniature Pinto named Java and a barn cat named Sawyer as well as hens, cows and occasionally goats.

Westford Emergency Veterinary StaffAllison A. (CVT), Emergency Veterinary Technician

Allison joined us as our full-time veterinary technician in December 2017. At Westford Veterinary, Allison works with our veterinarians, monitors patients, provides educational information for our clients, and administers treatments for our furry patients. She has an Associate’s Degree in Veterinary Technology, another Associate’s Degree in Animal Care, and a Bachelor’s Degree in Veterinary Science.

She’s been working in the animal-related field for over 3 years and still can’t get enough! “I enjoy the fast-paced environment that emergency clinics offer. I also like the variety of interesting cases that are seen here.”

Allison has a German short-haired Pointer puppy named Denim who’s only 7 months old. In her free time, she enjoys hiking, camping, and traveling.

Allison B., Emergency Veterinary Technician

Veterinary Technician Allison B. joined our team part-time in September of 2020. She has 6 years experience working as a vet tech and has an educational background in Biology and Psychology from Bunker Hill Community College. Allison has a positive attitude and efficient work ethic, she is truly skilled in critical thinking and coming up with creative solutions to problems. Her job duties include working in the neurology department, doing blood draws, IVC placement, monitoring anesthesia, administering medications, carrying out patient treatments, and assisting with doctor procedures. Previously, Allison has also worked as an emergency overnight technician in Denver, and a dental technician for a mobile veterinarian throughout Colorado.

Allison has several pets of her very own including 2 dogs and 3 cats! Rokko is a 3.5-year-old Bernese Mountain Blue Heeler mix, Wiggles is a 4-year-old Rottweiler Beagle mix, and Allison also has three cats named Snowflake, Maxx, and Frosty. Allison loves helping people and aiding in their pet's treatment. She takes great pride in her work here at Medford Veterinary Emergency Referral Center! Allison is especially skilled at working with difficult cases and helping clients make decisions regarding their pet's care. The variety of cases that come in means that there is always an opportunity for her to learn something new! When not working, Allison enjoys hiking, snowboarding, working on cars, eating food, and rebuilding her car for the racetrack.

Westford Emergency Veterinary StaffAmy P., Emergency Veterinary Technician

Amy is our veterinary technician who joined our team in September 2018. Her positive, upbeat attitude and compassion combined with her 6-years experience in the animal field makes her a great fit for our staff. She has an Associate's Degree in Life Science and thoroughly enjoys helping our clients become stronger and healthier.

"I never know what my day will look like and enjoy the unpredictable, fast pace of the office. I enjoy helping sick and injured pets of all species," Amy says.

At home, Amy's place is filled with loving pets! She has a nine-year-old Staffordshire mix named Cocoa, four cats – Shadow, a one-year-old domestic long-haired; Milo, a nine-year-old domestic long-haired; Simbra, a 10-yer-old domestic short-haired; Princess, a 16-year-old domestic-long haired – a blue-tongued skink named Little Foot, a ball python named Baelfire, a King snake named Noodle, two tarantulas, a turtle, a scorpion, and a Sugar Glider named Rocky. What a full house!

In her spare time, Amy enjoys hiking, fishing, traveling, and zoo-hopping.

Angela (CVT), Lead Emergency Veterinary Technician

Full-time team member and Veterinary Technician Angela has been working in the animal related field for over 12 years, and came to Westford Veterinary Emergency Referral Center in January of 2017. She is a Certified Veterinary Technician, licensed in New Hampshire and Delaware, and is a vital piece of our incomparable workforce.

Currently enrolled at Southern New Hampshire University, Angela likes to keep her brain active and stimulated. She is extremely passionate about emergency and critical care, and hopes to pursue such fields in her professional future.

At home, Angela enjoys spending her down-time outdoors, as she loves the sun and being outside. Some of her hobbies include hiking, swimming, running, biking, and working at the horse farm. One of her favorite places to be is at the gym, where she trains in Brazilian Jiu Jitsu for as many hours as she can during the week. Angela has a variety of pets, including an American Saddlebred horse named Patrick, who she has had since she was 2 years old, Tyson, a rescued Pitbull, a chinchilla named Chinchy, a beta fish named Harold, and 4 cats named Chopper, Louie, O’Malley, and Stanley.

Westford Emergency Veterinary StaffBrittany C., Emergency Veterinary Technician

Brittany is a full-time veterinary technician at Westford Veterinary Emergency & Referral Center. She graduated from Becker College in 2015 with a bachelor’s degree in Veterinary Science. Some of her daily responsibilities include admitting patients, comforting clients, administering medications, and running lab work. Brittany enjoys the fast-paced environment of the hospital and the broad spectrum of cases they encounter.

Brittany enjoys working with all type of animals, including pocket pets! At home, Brittany cares for her Pitbull Mookie, and four ferrets named Nimbus, Flower, Duke, and Sirius. She enjoys hiking with her dog, going to concerts, and playing field hockey in her spare time.

Westford Emergency Veterinary StaffDianne (CVT), Emergency Veterinary Technician

As a veterinary technician, Dianne's responsibilities include taking vital signs and medical history, placing IV catheters and collecting blood and urine samples, completing in-house laboratory tests and taking radiographs. She is excellent and experienced at both comforting our patients and empathizing with their owners.

Dianne earned her Associate's degree in veterinary technology from Newbury College and joined our team in 2012. She recently became a grandma to Luna, a beagle mix.

Emily, Emergency Veterinary Technician

Biography coming soon!

Westford Emergency Veterinary StaffJanelle, Emergency Veterinary Technician Assistant

Janelle is a full-time Emergency Veterinary Technician Assistant here at Westford Veterinary Emergency and Referral Center. She assists veterinary technicians position patients for treatment, processes radiographs, prepares patients for surgery, provides nursing and comfort care, and performs treatments and basic laboratory diagnostic tests. Janelle is passionate about providing high-quality nursing care and comforting pets and their owners. Before joining our team as a Technician Assistant this October, Janelle worked with Westford Veterinary Surgical Specialists for three years. She spent those years providing excellent customer service and being a hardworking team member! Janelle also has a BS in Biology from East Carolina University.

"I loved working with the surgery department for three years as Dr. Bruno Massat was an amazing mentor to me, and I LOVE assisting in surgery. While working here, I have been amazed by the hardworking ER team, their bravery, vast knowledge, and commitment to compassionate animal care. I am very excited to be a part of this team, to learn from them and contribute in any way I can."

At home, Janelle has two cats of her own. Millie (Millibean) is a 3 year old Turkish Van mix, and Joey (Joeybear) is a 5 year old orange tabby with very cute nose freckles. In her free time, Janelle enjoys hanging out with her cats, and she also works at a restaurant part-time. Janelle also loves painting, and she sells her artwork and other various handmade crafts on the internet. She also tends to her garden and spends a lot of time outdoors.

Westford Emergency Veterinary StaffLauren, Emergency Veterinary Technician

Lauren helps the team by assisting doctors and technicians, running lab work, patient restraint and monitoring during procedures, preparing surgical equipment and various cleaning duties. Our team loves that she has extensive experience in canine behavior. Bachelor’s in Russian Language from Mount Holyoke College and soon she will be going to school for an associate degree in veterinary technology. She enjoys constantly learning on the job and getting to know the patients. Lauren has been employed in animal-related fields since 2012! When she isn’t at work, she is caring for her dogs Valkyrie and Finley.

Westford Emergency Veterinary StaffMiranda, Emergency Veterinary Technician

Miranda helps prioritize patients’ treatment plans, monitors blood transfusions, and assists in emergency and critical care. Miranda is passionate about being an advocate for her patients, since she is their voice when they are in the hospital. Miranda is a vital problem-solver on our team and always makes sure to put the patients’ comfort first during treatments. She has an associate degree of Applied Science in Veterinary Technology from The Vet Tech Institute at Bradford and has been involved in animal related fields since 2012. She enjoys working in an ER environment because every day is an adventure to help animals feel better. Miranda and her husband enjoy taking their dogs to the park, cooking and exploring the town. They are expecting their first child together in February of 2019.

Westford Emergency Veterinary StaffMiriam (CVT), Critical Care Technician

A certified veterinary nurse, Miriam is currently licensed with the Massachusetts Veterinary Technician Association and is a Certified Veterinary CPR instructor with BART (Basic Animal Rescue Training). Since October 2016, her job at Westford Veterinary Emergency and Referral Center involves communicating directly with the veterinarian to ensure that all patients are receiving accurate treatments to help with pain and healing. In addition to, administering anesthesia and phlebotomy.

Miriam’s favorite part of her job is being able to help patients recover from their ailments and send them back home with their owners. “I also love that this field is full of growth and learning opportunities- I feel like I will always be able to expand my career,” she says. Working with the friendly, passionate staff at WVERC makes her feel good to know she’s surrounded by people who love the job as much as she does.

At home, she has three cats named Sebastian, Leslie, and Thomas. She also has a dog named Lyla. When Miriam isn't caring for patients or spending time with her pets, she enjoys horseback riding, four-wheeling, boating, antiquing, and traveling.

Westford Emergency Veterinary StaffRachel (CVT), Emergency Veterinary Technician

Rachel joined the team at Westford Veterinary Emergency and Referral Center in June of 2020. She graduated from the University of New Hampshire in 2011 with a Bachelor's in Animal Science. She has been working in the veterinary field since 2010 and became credentialed as a CVT (certified veterinary technician) in the state of Massachusetts in 2013. Rachel loves the fast pace of the ER and its endless opportunities for learning and growing her skills as a veterinary technician. When she is not triaging patients and placing IV catheters, she enjoys watching horror movies, working on art projects, cooking, and visiting farms to pet cows.

Westford Emergency Veterinary StaffRobin, Emergency Veterinary Technician & Inventory Manager

With more than three decades of experience in an animal related field, Robin joined our team in October 2012. "The people are great to work with and there is always something to learn," she says.

Robin holds a Bachelor's degree in Biological Science from the University of Massachusetts at Lowell and has spent years working in both a general and emergency veterinary practice. With her excellent organizational skills, she is in charge of monitoring hospital inventory. Her responsibilities also include caring for our patients, whether in- or outpatient.

Sara Jane (CVT), Critical Care Technician

Sara Jane is a full-time Certified Veterinary Technician here at Westford Veterinary Emergency Center! She joined our team on June 17th of 2019 and brings us her years of experience working with animals. Sara is a Certified Veterinary Technician and is licensed through the Massachusetts Veterinary Technician Association. She also received an Associates in Applied Sciences from Northshore Community College, Danvers in May of 2018.

Sara is professionally interested in venipuncture, emergency triaging, client care, patient care, and radiology. Sara is responsible for assisting with medical procedures, anesthesia, filling and dispensing medications, and assisting in laboratory procedures. Sara loves working at the Westford Emergency Veterinary Center because she is so passionate about educating pet owners on how to care for their pets at home and helping every patient have a healthy lifestyle.

Sara loves to spend her free time horseback riding, baking, cooking, reading, boxing, hiking, camping, and spending time with her Tabby cat, Peesh. We are so lucky to have Sara as part of the Westford Veterinary team!

Tammy, Emergency Veterinary Technician

Tammy is a full-time veterinary technician who first joined the Westford Veterinary Emergency and Referral Center as an intern in 1997. Since then, she’s been in the animal care field for 22 years. She has a strong knowledge of surgery and anesthesia and a strong background in emergency medicine. At WVERC, Tammy triages emergency cases and assists the emergency doctor with CPR in critical cases. She’s also responsible for reviewing estimates with clients, implementing doctor’s orders for outpatient procedures and full anesthetic monitoring of surgery patients.

Tammy loves working at WVERC because it’s an up and coming practice with a lot to offer, including specialty departments like internal medicine, cardiology, surgery, and neurology. “. I have worked in general practices in the past and I found that there was always something missing. Once I started working in emergency medicine, I realized it was a good fit for me.

At home, Tammy has a lot of pets including her two dogs Luna and Maggie Mae. She also has four cats; Elvis, Keeva, Corbin, and Will Feral. Tammy also has a mini-farm with chickens, turkeys, and goats. During her free time, she runs a seasonal business called Central Mass Goat Rental where she rents out her goats to eat up invasive weeds in targeted areas of residential properties. It is a chemical-free option for the eradication of noxious plants. She also likes to spend time with her family and friends, kayaking, camping, and hiking.

Westford Emergency Veterinary StaffVanessa H., Emergency Veterinary Technician & Technician Assistant Supervisor

Vanessa is a compassionate and understanding emergency veterinary technician who joined the Westford Veterinary Emergency and Referral Center in November 2014. Her responsibilities include assisting veterinarians during procedures and helping the hospital's patients receive the best care possible .

"I enjoy working in this veterinary hospital because of my wonderful coworkers, amazing clientele and the variety of animals I see from day to day," she says. "Emergency clinics have a different type of atmosphere, but our team is outstanding when it comes to putting the clients and their pets first."

Outside work, Vanessa likes to spend her time with her family, visiting her mom in Hawaii and going on adventures with her boyfriend.

Specialty Veterinary Technicians

Westford Emergency Veterinary StaffBecky (CVT), Specialty Veterinary Technician

Westford Veterinary is proud to introduce Rebecca! Becky is a full-time Certified Veterinary Technician here at our clinic! She is responsible for obtaining exam room history, MRI’s, administering anesthesia, phlebotomy, performing laboratory tests, nursing care, radiographs, and client communication. Becky is passionate about helping our clients and their pets receive quality healthcare. We are so happy to have her dedication for client satisfaction and exemplary veterinary care here at our clinic!

Becky has an Associates degree in Veterinary Technology from Becker College and she completed her Veterinary Technician certification process in Massachusetts. She joined our team in August of 2019 and brings us several years of experience working in an animal-related field. Before working with us, Becky worked in a General Practice from 2018-2019 and a Surgical Specialty Practice from 2015-2018.

Becky loves working at Westford Veterinary because of our amazing patients and the teamwork-environment of our staff. Becky has two pets: Maggie (2-year-old mixed breed dog), and Tootsie (2-year-old Guinea Pig). In her free time, Becky enjoys hiking with Maggie, going to the beach, watching movies, working out, baking, gardening, and enjoying time with her husband Mark and their two children, Amelia and Jacob. We are so happy to have Becky on board at Westford Veterinary!

Westford Emergency Veterinary StaffCassie, Specialty Veterinary Technician

Cassie is a full-time Veterinary Technician here at Westford Veterinary Emergency & Referral Center LLC. She is an essential member of our team who provides excellent nursing care for the internal medicine department, assists with CT scans, endoscopy procedures and ultrasounds, radiographs, labwork as well as helping in the ER department with triage and patient care. Cassandra brings her love of animals and her excellent knowledge of medical care to our hospital and we are so grateful for her! She is currently finishing a degree in Business Administration at Middlesex Community College.

Cassie has been working with animals for several years in the areas of general practice, surgery, dermatology, emergency and physical therapy. Cassandra loves working in specialty medicine because every day is different, fast paced and gives you an opportunity to constantly learn and grow. She has four pets: Georgie and Peppa, her two Guinea Pigs, Dusty, her Yorkie Poo mix and Charmander, her Bearded Dragon. In her free time, Cassandra loves to cook, read, watch movies, watch the Patriots and Bruins, attend concerts, hike, and spend time with her family and friends.

Westford Emergency Veterinary StaffChristine, Specialty Services Coordinator

With over 20 years’ experience in the animal field, specialty services coordinator Christine Hanney has been working at Westford Veterinary Emergency Referral Center since day one, in November 2012. She received her associate’s degree in Animal Science from Mt. Ida College. Her job responsibilities include overseeing the day to day aspects of the specialty department and ensuring strong communication between all of the departments here at WVERC. She is also the hospital liaison to both the NEADS program and the Lowell Humane Society.

The best part of Christine’s job is working with our patients. “I really enjoy meeting our clients and their beloved pets. I love hearing their stories and seeing the bond between them,” says Christine. “I also enjoy communicating and working with our other departments to achieve the highest quality care for our patients.”

Christine occasionally volunteers for organizations like ACE (Animal Care and Education, which is a non-profit organization dedicated to educating others about the care of animals in need. At home, Christine has a three-year-old terrier mix named Jack Skywalker that she rescued from Texas and a 13-year-old Chihuahua mix named Hershey. Christine is a licensed horseback riding instructor and was a member of the Mt. Ida Equestrian Team. Growing up, she competed in several different disciplines and now enjoys trail riding for fun. Christine likes to spend her free time hiking, gardening, reading, and grilling. She also enjoys spending time with her two sons.

Westford Emergency Veterinary StaffJerri, Specialty Veterinary Technician

Jerri joined Westford Veterinary Emergency and Referral Center in January 2017, and has worked in the animal-care field for over 10 years. As a veterinary technician, she assists with ultrasounds, CT scans, oncology treatments, radiographs, internal medicine appointments, blood draws and lab work. Jerri earned her Bachelor of Science degree in Veterinary Technology from Mt. Ida College in 2006.

At home, Jerri has a 3-year-old lab mix named Dublin, two 3-year-old lab/boxer mixes named Maddie and Sully, and a lovebird named Grady. She enjoys spending her free time with her son Caydin, family and friends. Jerri is an assistant coach on Caydin’s baseball team. She also enjoys photography, camping and going to the beach.

Emergency Veterinary Technician Assistants

Ashley, Emergency Veterinary Technician Assistant

Ashley began working at the Westford Veterinary Emergency and Referral Center in July 2018 and is a technician assistant that’s responsible for keeping the hospital clean, stocked, and assisting technicians and doctors as needed. The best thing about her job is being able to see patients go home, especially those being taken care of in the ER. Ashley and the staff strive to care and heal patients and send them back to their owners happy and healthy. Before joining the hospital, she had experience petting sitting and attending a yearlong post-graduate program where she got hands-on experience at a general practice and a shelter. When Ashley isn’t working, she likes to spend time with her two ferrets named Eleanor and Eve at home.

Westford Emergency Veterinary StaffBrenna, Emergency Veterinary Technician Assistant

Brenna was welcomed to the WVERC in June of 2018 as a part time Emergency Veterinary Technician Assistant. When she is not working at our facility, Brenna is pursuing her education at UMass Amherst. Through ger program of studies, Brenna works with Hadley Farm, and also works at a doggy daycare.

When asked about working for WVERC, Brenna says, “WVERC provides me with a great opportunity to work while I am a student, and multiple opportunities to gain veterinary experience outside of a classroom setting.”

At home, Brenna has one cat. She enjoys passing her free-time by spending it with friends, family, and loved ones.

Westford Emergency Veterinary StaffBrianna, Emergency Veterinary Technician Assistant

Brianna joined our team in August 2019. Working in the animal field since 2018, Brianna is currently attending Penn Foster online for her veterinary technician degree. A full-time receptionist, her job consists of keeping our lobby and rooms cleaned and stocked, answering phones, and handling client paperwork. She enjoys talking to our clients about their wonderful pets and watching them go home healthy.

“I love working at WVERC because of my coworkers and their passion to care for every patient that walked through the door. Also, every day is not like the day before. Each day something new and interesting is happening.”

At home, Brianna has a two-year-old Golden Retriever named Bailey Mae, a two-year-old Cattle Mix named Xena, a two-year-old Domestic Medium Hair Cat named Franklin, and a nine-year-old Blue Russian Cat named Shadow. One of her pet-related hobbies is training both of her pups to have manners and learn agility.

When Brianna’s not at work, she enjoys spending time with her boyfriend and family. She loves spending time outdoors such as hiking, camping, and going on road trips with her pups.

Westford Emergency Veterinary StaffCarla, Emergency Veterinary Technician Assistant

Having ten years’ experience working in the animal field, Carla has been a technician assistant at Westford Veterinary Emergency and Referral Center since April 2019. Some of her daily responsibilities include assisting doctors and technicians, keeping the hospital stocked and cleaned, and running lab work. At home, Carla has a cat named Einstein who is a nine-year-old Tuxedo, DMH. When she’s not working, Carla likes to go hiking and kayaking. She also enjoys reading and likes to cook.

Lily, Emergency Veterinary Technician Assistant

Biography coming soon!

Specialty Veterinary Technician Assistants

Westford Emergency Veterinary StaffAbby, Neurology Technician Assistant

Abby joined Westford Veterinary Emergency Referral Center full-time in May of 2019, and she has about two years of experience working in the veterinary care field. Abby runs the MRI, assists with anesthesia, patient care, recovery, and running appointments. She loves running the MRI machine because it feels like a puzzle when you are able to get all the settings right to get the best quality image. Not every hospital is equipped with MRI capability, so Abby is grateful that she gets to expand her knowledge of neurology and radiology here at Westford Vet. Abby also loves being able to spend time with patients and helping them receive the best care possible. She brings her compassion for every living thing and her eagerness to learn and further her education to become a technician.

At home, Abby has two cats of her very own. Batty is a 14-year-old female Siamese American shorthair mix and Leesy is an 8-year-old male American shorthair. She also had a male American shorthair named Edward Scissorhands, now deceased but kept in memory. Leesy was a stray before Abby rescued him, and he loves to be outside. Abby frequently brings him on walks around the neighborhood.

In her free time, Abby enjoys being outdoors hiking, biking, swimming, and playing lacrosse. She also enjoys reading, playing video games, knitting, listening and dancing to music, and drawing comics.

Westford Emergency Veterinary StaffKara, Specialty Veterinary Technician Assistant

Full-time Speciality Veterinary Assistant Kara Leavitt joined our team in June of 2020. She is responsible for taking histories, assisting with appointments, additional diagnostics, assisting and holding pets during ultrasounds, and assisting with CT/scope procedures. Kara loves being able to interact with both patients and their owners. Part of her job includes informing pet owners about their pet's treatment, and letting them know that their furry friend is always well cared for when they come to the office! Kara is highly empathetic and she really thinks outside the box. She is particularly skilled at making patients feel more comfortable and less stressed.

Kara has a Bachelor's of Science in Biology with a minor in Philosophy from Tufts University where she graduated in 2019. Before coming to work at Westford Veterinary Emergency Referral Center, Kara worked in general practice at Arlington Animal Clinic and volunteered at a hospital in Maine. She has also worked at a doggy daycare as a dog walker and as the driver of their "school bus" to bring dogs to and from the daycare.

When asked why she loves working at Westford Veterinary Emergency Referral Center, Kara said "I love the longer appointments and the ability to spend more time connecting with our clients and patients. We're able to take very detailed histories, answer questions, and we see some of our patients pretty frequently and can really build those relationships. I also love the opportunity to learn more about medicine as well as advance my technical skills."

At home, Kara has a 7 year old lab mix named Nova. She rescued her from a shelter in northern Maine when she was in college. She loves bringing her to work every day! Kara spends her free time reading (especially comic books) and working on her annual reading challenge. She also goes to the library at least once per week. When she is not reading, Kara also enjoys listening to true crime podcasts, going to Emo Nights in Boston, and doing latch hook rugs.

Client Service Representatives

Westford Emergency Veterinary StaffBrittny, Client Service Representative

Brittny is a part-time CSR here at Medford Veterinary Emergency Referral Center! She joined our team in January of 2020 and is an essential part of helping our office run smoothly. Brittny's job responsibilities include checking patients in and out, being the bridge between the doctors and clients, keeping the lobby area clean and organized, and ensuring that the clients are well taken care of. Brittny has a calming presence and truly helps keep our team's feet on the ground. Before working with us, Brittny previously worked as a Kennel Assistant while in high school from 2007-2008.

When she is not in the office, Brittny is a full time stay at home mom to two beautiful girls ages 6 and 2. She doesn't have too much free time but when she does she loves horseback riding, and even takes weekly lessons in the warmer months. She also enjoys hiking and spending time with her family and friends. Brittny moved to Massachusetts from California just three years ago, so her family loves to get out and explore the area whenever possible.

Brittny has two dogs: Ninzio is a 9-year-old corgi who was born on her wedding day, and Honey is an 8-year-old husky mix who she adopted back in 2015. Brittny says that Honey has the kindest soul and the biggest love! Her family also has a ferret named Mr. Fiddles, named by her daughter.

When asked why she likes working at Medford Veterinary, Brittny says that she loves channeling her energy into helping animals and their owners. She says that the hospital has an awesome, positive, and supportive staff that makes coming into work so amazing.

Westford Emergency Veterinary StaffKathy,
Office Administrator & Accounts Receivable Manager

Kathy joined our team in May 2013 and is responsible for supervising the reception staff and overseeing accounts receivable. In her role, she can successfully combine her love and compassion for animals, her years of client communication experience and her knowledge of accounting.

"I love working for an exceptional management team that constantly shows their appreciation to the staff," she says. "It's a pleasure to work in an environment where we are able to medically treat such a variety of animals and see the happy reunion when they can go home."

Kathy has two mixed breed dogs, Rexey and Lilly, and three cats, Smokey, Snickers and Molly. She enjoys yard sales, flea markets, open houses, walks with her dogs and spending time with family and friends.

Lilly, Client Service Representative

CSR Supervisor Lilly joined our team in May of 2019. Lilly prides herself on the ability to stay calm and collected regardless of what stressful things are going on, as well as her positive “you got this” attitude with co-workers. As CSR Supervisor she is responsible for setting the CSR team up for success in the ER and all specialty departments, facilitating the communication between owners and the rest of the WVERC team, keeping the lobby and exam room clean and stocked, handling financial transactions and managing the cash drawer.

"I love the family atmosphere that is here, since becoming the CSR supervisor I have feel to supported and like everyone truly wants me to succeed. Before becoming the supervisor I had zero managerial experience but at WVERC I felt confident enough to try and everyone from other CSRs to management has been absolutely wonderfu," says Lilly.

At home, Lilly is a pet-parent to 2 dogs: Baby and Rosie, a leopard gecko names Lars, and 3 parakeets named Nigel, Samposon and ASAP Flocky. She also has multiple freshwater aquariums, but her favorite fish is a betta named Gustav! She enjoys hiking with her dogs and partner, playing the Sims, gardening, and baking in her spare time.

Meghan, Client Service Representative

Biography coming soon!

Melissa, Client Service Representative

Biography coming soon!

Nicole, Client Service Representative

Nicole has been working with pets for a year as a pet care attendant, and as an animal lover she enjoys bringing amazing service to our clients as our receptionist. Nicole knows how stressful a trip to the vet can be, for both pets and pet parents, and works hard to make people feel at home while tackling tasks to help our doctors in the office.

Nicole has a domestic shorthair cat named Miso, and when she’s not working, she enjoys shopping, Mario Kart, the beach at night, and spending time with family and friends.

Westford Emergency Veterinary StaffSarah Jane, Client Service Representative

Our reception supervisor Sarah joined the Westford Veterinary Emergency Referral Center in February 2018. Sarah earned her bachelor’s in animal biology from the University of California, Davis. Her job responsibilities include communicating with clients, answering phones, keeping the lobby presentable, administrative work, and filling the dog cookie bowl. Sarah loves to see our patients get better. “It’s wonderful to see patients who were in such dire straits make a complete recovery.”

At home, she has two cats, 14-year-old Annabelle, and 4-year-old Caboose. She also has a 16-year-old leopard gecko named Moe, a 14-year-old corn snake named Jeter, and an 11-year-old rose hair tarantula named Athenia. During her free time, she likes hiking, baking, and shopping at used bookstores.

Facilities Maintenance

Domenic, Facilities Maintenance Technician

Biography coming soon!


Danielle, Chief Operations Officer

Biography coming soon!

Westford Emergency VeterinariansJohn, Director of Organizational Development

As Director of Organizational Development, John is responsible for facility design and maintenance and employee well-being. John works closely with the staff to help them develop as individuals and professionals, and has a passion for continuous improvement. He holds a PhD in Engineering and is currently enrolled in a Master's program for robotics.

"Our staff is the best there is in terms of professionalism, capability and personality," says John. "It's great to just be at the hospital and see the teamwork. I'm proud to be a staff member."

At home, John has a fish, Wanda, who is over 20 years old. He enjoys auto restoration, home restoration, ship building, and fitness.

back to top